Susan Bartz serves as our dedicated Customer Service Manager, playing a vital role in ensuring you receive exceptional support throughout your insurance journey. Susan expertly manages a wide range of important tasks, including addressing coverage adjustments, resolving billing inquiries, assisting with claims processing, handling payments, and managing necessary forms and documentation. Her attention to detail and commitment to customer satisfaction help provide a seamless experience for our customers, making sure their needs are promptly and accurately met every step of the way.

Dawn Sims serves as our Multi-Line Representative - Team Leader, bringing extensive expertise in helping individuals and families find the right products to protect what matters most in their lives. With a personalized approach and a deep understanding of various coverage options, Dawn works closely with you to tailor policies that provide comprehensive protection for you and your family. Her dedication to exceptional service and building lasting relationships makes her a trusted resource for all your insurance needs. If you’ve had a positive experience working with Dawn, we encourage you to recommend her services to your friends and family so they too can benefit from her knowledgeable and caring guidance.

Jackie Jones is a highly skilled Multi-Line Representative who is dedicated to providing personalized and attentive service to you. With a strong focus on understanding your unique circumstances, Jackie works diligently to identify and recommend the most suitable coverage options to protect your home, vehicles, and other valuable assets. She believes that insurance is not a one-size-fits-all solution, which is why she takes the time to tailor policies that align with your individual needs and goals. Jackie takes great pride in building lasting relationships and exceptional support, ensuring that you feel confident and secure in the protection you choose. Whether you’re seeking guidance on new coverage or reviewing your current policies, Jackie is here to help you navigate the complexities of insurance with ease and care.